Our commitments to employees are governed by our internal employment policies.
In all instances we are committed to transparency with our customers, employees and protecting your data privacy.
An Overview of the Sources of Personal Data
Tender obtains information about individuals in these main ways:
- when you visit this website or contact us directly about becoming a customer or obtaining other information,
- when you become an Tender customer,
- when individuals use a customer’s help desk function,
- when a customer uses our service to combine its data with the data residing in other applications, such as Slack,
- when you are a service provider to Tender, and
- through the Tender employment process.
Our Data Processing Amendment governs our processing of any information obtained as a result of the customer or service provider relationship. You can read our commitment to customers and service providers, and our fair information practices in the Data Processing Amendment.
“You” or “your” refers to the individual who uses this website, features, and services, or accesses available information, or engages with us directly by email or telephone.
- Whose information does Tender collect?
- What information does Tender collect?
- When does Tender use customer information from third parties?
- Where and when is information collected from customers and end users?
- Does Tender collect information from children under 16 years of age?
- What does Tender do with the information it collects from customers?
- What does Tender do with the information it collects from end users?
- When does Tender disclose information to other third parties?
- Could my information be transferred to other countries?
- What choices do I have regarding the collection, disclosure and distribution of personal information?
- Whom do I contact if I have any privacy questions?
Whose information does Tender collect?
Tender collects information from three types of individuals:
Our customers are individuals and businesses who have signed up for an Tender account. If you are a customer, we will handle information we receive from you under the terms of Tender’s Data Processing Amendment.
End users are individuals that use goods and services provided by Tender Customers. If you interact with Tender in the course of receiving emails with receipts or failed payments you are probably an end user. We process "End User Data" which means information about end users of Tender customers, which includes but is not limited to, the first name, last name, phone number and email address of an end user.
Personnel are the people who work, and apply to work, for Tender. Please refer to the Personnel section of this policy to read about the information Tender collects from personnel.
What information does Tender collect?
Depending on your use of the Tender website, or direct interactions with us, we collect two types of information: personal information and non-personal information.
Personal information identifies you or may be used in combination with other pieces of personal information to identify you. Examples of personal information include your name, company name, job title, address, e-mail address, telephone number, and billing and credit card information. Personal information can also include information that does not identify you, but could be combined with other information in a way that enables you to be identified. This includes information such as age, gender, profession, zip code, IP address, and current location.
Non-personal information is information that cannot be used or combined with other information to identify or contact you, including browser types, domain names, and statistical data involving the use of the Tender website.
When does Tender use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Tender customer, we receive information from a third party that provides automated fraud detection services to Tender. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Where and when is information collected from customers and end users?
Tender will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
Registering to Use the Tender Service and in the Course of Using the Tender services.
Customers will be required to establish an account in order to take advantage of certain features of the Tender website. If you wish to establish an account you will be required to provide us with information (including personal information and non-personal information). In addition, we may obtain your personal information from you if you identify yourself to us by sending us an e-mail with questions or comments.
Cookies and Page Tags
If you are a Tender worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
Does Tender collect information from children under 16 years of age?
We are committed to protecting the privacy of children. The Tender Service is not designed for or directed to children under the age of 16. We do not collect personal information from any person we actually know is under the age of 16.
What does Tender do with the information it collects from customers?
In general, we use the information collected to provide you with a great overall experience interacting with us and when using the Tender website and to help us understand who uses our offerings, for internal operations such as operating and improving the Tender website and our tracking and reminding services, to contact you for customer service and billing purposes and to facilitate the delivery of Tender advertising in some cases, including using your email to send information to you about our services.
We use your information to send you a welcome e-mail after you create an account, when you are invited to Tender, or when you sign up for a demo, webinar or to receive our newsletter. We also use your information to send other e-mail communication related to the Tender website. We always give you the option to unsubscribe in any email we send you.
We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the Tender services. We may link some of this information to personal information for internal purposes or to improve your experience with the Tender website and our services, in these cases we will obtain your consent.
What does Tender do with the information it collects from end users?
We use End User Data to identify you and to provide you with customer service on behalf of a Tender customer. We will disclose End User Data to the relevant Tender customer so that they are better able to assist you. If you are interested in how we process the data on behalf of Tender customers, please read our Data Processing Amendment.
Third Parties Generally
Third parties may be able to independently directly collect personal and non-personal information without permission from Tender, and may include potential or actual advertisers, providers of advertising products or services (including vendors and website tracking services), merchants, affiliates and other actual or potential commercial partners, sponsors, licensees, researchers and other similar parties.
Outside Contractors and Third-Party Processors
Laws and Legal Rights
We may disclose your information (including personal information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose personal information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Tender Terms of Service, to detect fraud, or to protect the safety and/or security of our users, the Tender website, or the general public.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Sale of Business
When does Tender disclose information to other third parties?
Is the information collected through the Tender Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Tender maintains ongoing Level 1 PCI compliance, adhering to stringent industry standards for storing, processing and transmitting credit card information online.
For more information about how Tender stores and secures customer and company data, please see our Security Policy.
Could my information be transferred to other countries?
Tender is incorporated in Canada. Information collected via our website, through direct interactions with you, or from use of our invoices and account email reminders services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
What choices do I have regarding the collection, disclosure and distribution of personal information?
Do Not Track
The term "Do Not Track" refers to a HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to Do Not Track requests.
Can I update or correct my information?
The rights you have to request updates or corrections to the information Tender collects depend on your relationship with Tender. Personnel may update or correct their information as detailed in our internal company employment policies.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
Whom do I contact if I have any privacy questions?
- By email.
- By postal mail or courier:
Attn: Privacy Agent
SkyXoft Technologies, Inc.
257-525 Highland Road West
Kitchener, ON N2M 5P4 Canada